Click and Collect (Pick up)

Order online and your parcel will be packed and ready to collect at either one of or two stores of your choice (KEMPTON PARK OR BRAKPAN)

How does click & collect work?

1. Shop online and select the PICK UP delivery method when you check out.
2. Once you have placed your order, you will receive an email confirming your order details.
3. You will receive an WHATSAPP to confirm that your order is ready for collection at your selected store.
4. The WHATSAPP MESSAGE will include a unique order COLLECTION ID OR BARCODE . To collect your order in-store, simply present your COLLECTION ID OR BARCODE at the designated store.
 

Please do not arrive in store to collect your order until you have received your confirmation WHATSAPP as your order may not be ready for collection.

Which stores offer the click & collect service?

The click & collect service is available at the following stores:

Brakpan

Carnival Centre, Airport Rd, Dalpark Brakpan

Kempton Park

 Long St, Kempton Park, South Africa
 

How much does the click & collect service cost?

The click & collect service is FREE .

When can I collect my order?

click & collect orders are usually available within 1 – 2 working days for collection. You will receive an WHATSAPP MESSAGE when your order has been packed and is ready for COLLECTION.

Shipping and Delivery

In keeping with our company values of supporting local communities, we have teamed up with local partners to provide the delivery services for our online store. This way we are contributing back to the communities around our stores and thus helping create and maintain employment at a time where banding together has never been as important.

Shipping areas and times

  • At present we support delivery TO ALL GAUTENG SUBURBS via the website
    • Should you reside outside GAUTENG but would still like delivery, please contact
    • 061 5682399/2397 via WHATSAPP
  • We only deliver to physical addresses where someone is present to receive the delivery
  • Deliveries are made during working hours (9am to 4:30pm) Monday to Friday
  • Orders placed before 9am are eligible for delivery during the same day. As an indication:
    • Orders placed on Monday to Thursday after 9am will be available for delivery the next day
    • Orders placed on Friday after 9am will be available for delivery on the following Monday
    • Orders place on Saturday/Sunday will be available for delivery on Monday
  • You may also elect an alternative day for delivery should you so wish. This can be done when you are contacted by the branch to confirm your delivery time or via WHATSAPP ON 061 568 2399/2397
  • We will contact you before the delivery to confirm details and approx time slot or to ask you to advise a preferred time slot for delivery
    • We will do our best to get our delivery partner to accommodate your preferred time slot, but in certain cases it may not be possible due to time constraints and routings. In this case, the distribution partner will contact you directly to confirm a new delivery time on the morning of the delivery

Stock availability

  • Stock is shipped to you from the closest branch .
  • We do our best to ensure that stock purchased on-line is available in the branch and that we are able to fulfil your order. However, we cannot guarantee this. If a product is no longer in stock at the time the order is received by the applicable branch for dispatch picking:
    • We will inform you as such
    • We will give you an indication of when we will be able to deliver the completed order
    • You will have option to accept this or to modify your order accordingly
      • If you choose to accept the new delivery time, we will reconfirm with you the day before and schedule the delivery
      • If you choose to modify the order (remove an out of stock item or substitute it), the branch will ensure that this is done so that your delivery will not be delayed. If necessary, they will also guide you with processing any additional payment or process any refunds due to you as a result of such modification (as per our refunds and returns policy)

Delivery Fees

  • Delivery fees are charged based on order value
    • Orders UNDER R750
      • R150.00 for all deliveries
    • Orders OVER R750
      • Free delivery
  • If you contact us and we are able to accommodate delivery to an area outside our normal delivery zones, you will be quoted a specific rate for the delivery at the time of booking the delivery.

Delivery

  • We undertake to deliver your order to you on time. However:
    • We cannot guarantee time slots. While we will always try to honour your requested time slot, route and time scheduling might mean that a time slot has to be shifted and we hope you understand. Should we find this happening too often we will increase delivery capacity to rectify this
    • You will need to provide us with your accurate delivery address to ensure that we get the order to where it should be. If need be, add some additional info to the comments section on checkout in cases where delivery might not be straight forward
    • You will need to make sure that you or a person you designate are present to receive the order at the time slot agreed
  • We will confirm telephonically with you your preferred delivery time before delivery is due, and if this subsequently changes due to route planning, will re-contact you to advise/confirm the new time slot
  • You will be provided with your official invoice on delivery of the order. You can however, still access all your historical order details from the “My account” section of the website
  • On delivery, we will require you to confirm delivery by signing a proof of delivery. Please check you order received to confirm it is per your online order
    • As a result of the current COVID-19 pandemic, Proof of delivery can be given verbally to our delivery partner who will note this on the proof of delivery document OR a whatsapp message to 061 568 2399
  • We can’t be held liable for attempted deliveries we duly execute based on your instructions and information provided. As such, should two (2) repeated attempts be made to execute delivery at your designated delivery address, and fail, we will take the stock back to the store, where:
    • A new future delivery date can be arranged at an additional cost to you
    • A date for collection at the store can be arranged with you